1. ACCEPTANCE OF STORE TERMS.
These Store Terms of Service ("Store Terms") govern all purchases, transactions, and virtual item acquisitions made through our webstore and in-game store systems.
By making any purchase or transaction through our store, you agree to be bound by these Store Terms in addition to our general Terms of Service. If you do not agree to these Store Terms, please do not make any purchases. based upon a descision made there and then. Otherwise refunds are not a thing.
2. Payment Methods.
We accept payment methods including but not limited to:
PayPal
All prices are displayed in USD unless otherwise specified. Prices may be subject to change without notice. You are responsible for any applicable taxes, fees, or charges imposed by your local jurisdiction.
3. VIRTUAL ITEMS AND PURCHASES.
All items purchased through our store are virtual items with no real-world value. These items are:
Licensed, not sold, to you for use within our services
Non-transferable between accounts
Subject to modification, removal, or discontinuation at any time
Cannot be exchanged for real-world currency or other real-world value
General Virtual Items and Benefits.
Our Services may include virtual items, features, or benefits available through various means. The following terms apply:
All virtual items have no real-world value and are licensed, not sold, to you
We reserve the right to modify, manage, control, or eliminate virtual items at any time
Items and benefits are non-transferable between accounts
Server maintenance or technical issues may temporarily affect access to items or benefits
We do not guarantee the continuous availability of any virtual item or benefit
Item Delivery.
Virtual items are typically delivered automatically upon successful payment processing. Delivery may be delayed due to:
Server maintenance or technical issues
Payment processing delays
Account verification requirements
High transaction volumes
If items are not delivered within 24 hours of purchase, please contact our support team with your transaction details.
We reserve the right to:
Modify, update, or remove items from the store at any time
Limit the quantity of items available for purchase
Implement time-limited offers and promotions
Restrict certain items based on account status or server access
4. REFUND POLICY.
General Refund Policy
Due to the digital nature of our products, all sales are generally final. However, we may consider refunds in the following circumstances:
Technical issues preventing item delivery that cannot be resolved
Duplicate purchases due to system errors
Items purchased in error due to our system malfunction
Unauthorized transactions on your account (subject to verification)
Refund Process
To request a refund, you must:
Contact our support team within 48 hours of the original purchase
Provide transaction details and proof of purchase
Explain the reason for the refund request
Allow up to 14 business days for processing
Refunds, if approved, will be processed through the original payment method. Processing times may vary depending on your payment provider.
Non-Refundable Items
The following items are not eligible for refunds:
Items that have been used or consumed in-game
Time-limited or promotional items
Items purchased more than 48 hours ago
Items purchased within 7 days of the beginning or end of the month
Items lost due to account bans or violations of our Terms of Service
ACCOUNT RESTRICTIONS AND PURCHASES
5. Account Requirements.
To make purchases, you must:
Have a valid Steam account and/or Discord account linked to our services
Provide accurate payment information
Purchase Limitations.
We reserve the right to:
Limit the number of purchases per account
Restrict certain items based on account age or activity
Implement spending limits for security purposes
Require additional verification for large purchases
Banned or Suspended Accounts.
If your account is banned or suspended:
You will lose access to all purchased items
No refunds will be provided for lost items
Future purchases may be restricted or prohibited
Items cannot be transferred to other accounts
6. FRAUD PREVENTION AND SECURITY
Fraudulent Activity
We actively monitor for and take action against fraudulent activity, including:
Chargebacks and payment disputes
Use of stolen or unauthorized payment methods
Exploitation of pricing errors or system glitches
Multiple accounts for the same person
Reselling or trading of virtual items for real-world value
Consequences of Fraud
Engaging in fraudulent activity may result in:
Immediate account termination
Loss of all purchased items without refund
Permanent ban from all our services
Legal action where applicable
7. DISPUTES AND CHARGEBACKS
Chargeback Policy
Initiating a chargeback or payment dispute without first contacting our support team will result in:
Immediate account suspension
Loss of all purchased items
Permanent ban from future purchases
No eligibility for refunds or item restoration
Dispute Resolution
If you have issues with a purchase:
Contact our support team first before initiating any payment disputes
Provide detailed information about the issue
Allow reasonable time for investigation and resolution
Work with our team to find a mutually acceptable solution
8. MODIFICATIONS TO STORE TERMS
We reserve the right to modify these Store Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our store after any changes constitutes acceptance of the modified terms.
Significant changes will be communicated through our website, Discord server, or other official channels. It is your responsibility to review these terms regularly.
9. LIMITATION OF LIABILITY
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our store or virtual items, including but not limited to loss of profits, data, or other intangible losses.
Our total liability for any claims related to store purchases shall not exceed the amount you paid for the specific item in question.
10. CONTACT INFORMATION
For questions about these Store Terms, payment issues, or refund requests, please contact us through:
Our Discord server support channels
- lastsanctuarygmod@gmail.com
Please include your Steam ID, transaction details, and a detailed description of your issue for faster resolution.